With Testgrid’s Customer Service and Sales assessment you can optimise your hiring to ensure candidates possess the key skills to perform well in customer-facing roles.   

Assessing aptitude such as verbal reasoning evaluates communication skills and information interpretation, numerical reasoning assesses data understanding and problem solving assesses candidates’ ability to resolve customer concerns.  

This is crucial in Customer Service and Sales roles, where candidates are required to understand customer requirements and effectively communicate the benefits of a product or service.  

Behavioural assessments provide insights into candidates' work styles, motivation, and values, ensuring alignment with the key behaviours needed to succeed in customer-facing roles.  

The Emotional intelligence component of this assessment identifies areas such as emotional self-awareness, control, expression, and reasoning. High emotional intelligence correlates with improved customer service performance, conflict resolution and resilience, which is crucial to reduce and avoid high turnover in customer-facing roles where customers can be provocative.  

By using this assessment, you can comprehensively evaluate candidates' cognitive abilities, behavioural traits, and emotional intelligence to ensure they are well-suited for and will thrive in customer service and sales roles.  

Benefits

• Ensure candidates possess strong verbal reasoning abilities for effective customer interaction and communication. 
• Select candidates with excellent numerical reasoning skills to understand customer data and communicate product benefits effectively. 
• Identify candidates with strong abstract reasoning skills to handle dynamic customer service environments and negotiate pricing efficiently. 
• Gain insights into candidates' work styles, motivation, and values to ensure they align with the behaviours needed for success in customer-facing roles. 
• Evaluate emotional self-awareness, control, expression, and reasoning to select candidates who can manage emotions, resolve conflicts, and engage effectively with customers. 
• Choose candidates who can enhance customer satisfaction through better service and problem resolution. 
• Identify candidates likely to remain engaged and committed, reducing turnover in customer-facing roles. 
• Select individuals with high emotional intelligence who can build strong customer relationships and maintain high levels of engagement. 

Included Assessments

• Cognitive Ability
• Behavioural
• Emotional Intelligence 

Estimated Time
Less than 60 minutes.

Video Explanation
Watch a brief explanation on how to understand the report you will receive.